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e=this.__getDataInCache("yunxin-user"),i=this.__getDataInCache("yunxin-kefu"),s=n._$merge({cmd:61},t);this.__nim.sendCustomSysMsg({to:e.exchange[0],cc:!0,filter:!0,scene:"p2p",content:JSON.stringify(s),done:function(e){if(e){window.setTimeout(this._$syncRobot._$bind(this,t),1e4);_._$error("syncRobot",n._$merge({cmd:61},e))}}._$bind(this)})}};u._$syncRobotEx=function(t){var e={matched_question:"question",id:"questionid"};var i=function(t){var i={};for(var n in t)if(e[n])i[e[n]]=t[n];else i[n]=t[n];return i};if(this._$canSendMessage()){var s=this.__getDataInCache("yunxin-user"),a=this.__getDataInCache("yunxin-kefu"),o=n._$uniqueID(),r=n._$merge({cmd:63},i(t),{msgIdClient:o});this.__nim.sendCustomSysMsg({to:s.exchange[0],cc:!0,filter:!0,scene:"p2p",content:JSON.stringify(r),done:function(e,i){if(!e)$.push(o);else{window.setTimeout(this._$syncRobotEx._$bind(this,t),1e4);_._$error("syncRobotEx",n._$merge({cmd:63},e))}}._$bind(this)})}};u._$action=function(){var t={kefu:function(t){if(this._$isRobot())this.__cbConnect2Yunxin({type:1})}};return function(e,i){var s=t[e];if(n._$isFunction(s)){_._$info("_$action",{action:e,data:i});s.call(this,i)}}}();u._$sendOfflineMessage=function(t){var e=this.__getDataInCache("yunxin-user");this.__nim.sendCustomSysMsg({cc:!0,filter:!0,scene:"p2p",to:e.exchange[0],content:JSON.stringify({cmd:83,message:t.message||"",mobile:t.mobile||"",email:t.email||"",customFields:JSON.stringify(t.customFields||[])}),done:function(t){if(t){_._$error("_$sendOfflineMessage",t);this._$dispatchEvent("onleavesend",{error:t})}}._$bind(this)})};u._$sendSelectShunt=function(t){var e={type:1};n._$merge(e,t);b=0;this.__cbConnect2Yunxin(e)};u._$sendKefuHeart=function(t){var e=this,i=window.globalSetting.heartbeatCycle||8e3;var n=this.__getDataInCache("yunxin-user");var s=function(){if(t)e.__nim.sendCustomSysMsg({cc:!0,filter:!0,to:n.exchange[0],scene:"p2p",content:JSON.stringify({cmd:-1e3,sessionid:t}),done:function(t,n){if(e.__timeout)clearTimeout(e.__timeout);e.__timeout=setTimeout(function(){s()},i)}})};s()};u.__getProductInfo=function(){if(window.localStorage){var t=this.__getDataInCache("yunxin-user");var e="X-"+t.appKey.toUpperCase()+"-YSF-PRODUCT",i=localStorage.getItem(e);return null==i?null:n._$query2object(i)}};u.__setAckDvc=function(t){if(window.localStorage){var e="YSF-"+t.toUpperCase()+"-DVCTIME";window.localStorage.setItem(e,+new Date)}};u.__setAckTime=function(t){if(window.localStorage){var e="YSF-"+t+"-MSGTIME";if(!document.hidden&&!w()&&1==this.__sdkWindowStatus)window.localStorage.setItem(e,+new Date)}};u.__confirmAckDvc=function(t){if(window.localStorage){var e="YSF-"+t.toUpperCase()+"-DVCTIME",i=this.__getDeviceID(),a=2100,o=+new Date;if(Math.abs(o-Number(window.localStorage.getItem(e)))>a){var r=s._$md52hex(n._$uniqueID()+"-"+ 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